Shanta Farm

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Shipping Policy

At Shanta Farms (a unit of Shanta Tradexim Pvt. Ltd.), we are committed to delivering your orders in a timely and efficient manner. This shipping policy outlines how we process, handle, and deliver your purchases from our website (https://shantafarms.com/). Please read this policy carefully before placing an order.

1. Shipping Locations

We currently ship products within select regions of India. Availability of shipping to your location will be confirmed during the checkout process. If your location is not eligible for delivery, we may not be able to process your order.

2. Processing Time

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the order details.
  • Processing: Orders are typically processed within 1-3 business days, excluding weekends and public holidays.
  • Shipping Dispatch: Once processed, your order will be dispatched for delivery. You will receive a notification when your order has been shipped.

3. Shipping Time

  • Local Delivery: For orders within the local delivery zones, shipping may take 2-5 business days after dispatch.
  • Other Regions in India: For orders outside local zones but within India, shipping may take 5-10 business days, depending on the delivery location.

Please note that delivery times are estimated and may vary due to factors such as weather, public holidays, or transportation delays.

4. Shipping Charges

  • Standard Shipping: Shipping charges will be calculated and displayed during checkout based on the size, weight, and destination of the order.
  • Free Shipping: We may offer free shipping promotions from time to time for eligible orders or locations, which will be mentioned on our website.

5. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and instructions on how to track your package. Please allow some time for the tracking information to be updated after dispatch.

6. Delivery Issues

If you experience any issues with the delivery of your order, please contact us at info@shantafarm.com or +91 98267-24733. We will work with the courier service to resolve any problems, such as delays, damaged packages, or missing orders.

7. Incorrect Shipping Information

Please ensure that the shipping address and contact information provided during checkout are accurate. Shanta Farms is not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer. In the event of incorrect details, we will contact you to update the information, but this may result in delays.

8. Delivery Attempts

Our courier partners will attempt to deliver your order up to two times. If delivery fails on both attempts, the package may be returned to our facility. In such cases, we will contact you to arrange a redelivery, which may incur additional shipping charges.

9. International Shipping

At this time, we do not offer international shipping. Our products are available for delivery only within India.

10. Perishable Goods Shipping

Due to the perishable nature of some of our products (e.g., dairy and fresh produce), special care is taken during packaging to ensure the products remain fresh during transit. We recommend that customers be available to receive such orders on the first delivery attempt to avoid delays that may affect the product quality.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

We strive to provide you with the best possible service and ensure that your order reaches you safely and promptly.

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