Refund & Return Policy
At Shanta Farms (a unit of Shanta Tradexim Pvt. Ltd.), we strive to ensure that our customers are satisfied with the products they receive. If, for any reason, you are not satisfied with your purchase, we offer the following refund and return policy. Please read this policy carefully before making a purchase.
1. Eligibility for Returns
To be eligible for a return, the product must meet the following conditions:
The product must be unused and in the same condition as when you received it.
The product must be in its original packaging.
The return request must be made within 7 days of receiving the product.
2. Non-Returnable Items
Certain products are non-returnable due to their perishable nature or hygienic reasons. These include, but are not limited to:
- Perishable food items (e.g., milk, ghee, organic vegetables, etc.)
- Opened or used food products
- Custom or personalized products
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@shantafarm.com or call us at +91 98267-24733 within 7 days of receiving your order. Provide your order number, the reason for the return, and any relevant details.
- Approval: Once we review your request, we will approve or deny the return based on the eligibility criteria.
- Shipping: If approved, we will provide instructions on how to return the product. Please ensure the product is securely packaged to avoid damage during shipping. Return shipping costs will be the responsibility of the customer unless the product is defective or damaged.
4. Refund Policy
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Refund Method: Refunds will be issued to the original method of payment used during the purchase (e.g., credit card, bank transfer).
- Processing Time: Refunds typically take 5-7 business days to process after approval.
- Deductions: In some cases, a restocking fee or return shipping cost may be deducted from the refund.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at info@shantafarm.com or +91 98267-24733. We will replace the product or issue a full refund, including any shipping charges, once the issue is verified.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
- Check your bank account or payment method.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank or payment processor. If you’ve done all of the above and still haven’t received your refund, please contact us at info@shantafarm.com.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, please contact us within 7 days of receiving your order, and we will guide you through the exchange process.
8. Cancellation Policy
Orders can be canceled within 24 hours of placing them. If your order has already been processed or shipped, we will not be able to cancel it, but you can initiate a return once you receive the product.
9. Contact Us
If you have any questions or concerns regarding this refund and return policy, please reach out to us at:
- Email: info@shantafarm.com
- Phone: +91 98267-24733
- Address : G-51, Shanta Tradexim Pvt. Ltd., MIG Colony, Indore-452011
We are committed to providing the best customer experience and will do our best to address any issues with your order.